Read about our shipping & return policies

Shipping

Fresh Plant Deliveries

Please select a calendar date to organise delivery.

Artificial Items, Pots & Planters

We will aim to ship your items within 5 business days of orders. We are a small family business. We are not Amazon (unfortunately). We will do our best to update you if your order is running late. Please note that bigger items take longer to ship.


Orders outside VIC

If your order is going outside of VIC it will take a few days at least from shipping. Please keep this in mind and please be kind :)

We will send you an update once it has been shipped with relevant tracking details.

Shipping Address

Orders are shipped to the address provided during checkout. The Plants Project is not responsible for delays caused by the shipping carrier or replacement of lost orders sent with incorrect shipping information. 

Our courier service is unable to deliver to PO Boxes or Parcel Lockers. Please ensure you provide a residential address for the delivery at checkout.

Click & Collect

Available from our warehouse in Melbourne.
Hours for pick up are 10am to 3pm Monday to Friday, please note we are not open on weekends.

Out warehouse is located at:

693 Glen Huntly Road

South Caulfield

Returns

Please contact us to return your product.

 

You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from the refund.

 

Please be wary about wanting to return large items. We bare a huge amount of the shipping cost, so please be sure of your item as it may cost a lot to return.

 

If you are shipping an item over $75, we should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

To be eligible for a return

Your item must be unused and in its original condition that you received it.

Your item must be in the original packaging.

If damaged photos need to be supplied.

A return may be lodged within 14 days of purchase.

A receipt or proof of purchase needs to be provided.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us directly.

Photos of defective or damaged items will be required.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only Partial Refund

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.

Late or Missing Refunds

If your refund has not been received in your bank account, please contact your credit card company as it may take some more time before your refund is official posted.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Not sure about your order or need some help?