Our FAQ’s
Find all of our most commonly asked questions answered below
Product Queries
Send a picture of the pot, with dimensions and information about the space it’s in and anything you like the look of to hello@theplantsproject.com.au and we will offer suggestions.
We may be able to offer a discount on the order or exchange the item. If you wish to exchange we will arrange for a courier to come and collect the item and upon receipt send out a replacement.
Yes, bark / mulch is fine to add to the pot, it’s what we use as a preference.
We do recommend the Half Moon Planters for live plants. But please note that this item does not have drainage holes and is not sealed. You will need to line the planter with a garbage bag in order to prevent leakage, you will also need to be careful of over watering since excess water will not drain out.
Yes you can. The stem is secured into the pot with a plaster mix so you will likely need to use a hammer or something sharp to chip away at it, but it can be done.
Please ensure you are in a safe environment when attempting to remove the pot.
Yes you can cut the stem, but normal kitchen scissors won’t do it unfortunately as it’s very sturdy. You’ll need to use something pretty sharp like wire cutters or something similarly sharp, please be in a safe environment when cutting the stem.
We don’t offer custom orders apart from our Greenery Designs. However there is always the chance that something is currently sold out and not on the website, so please ask just in case we are expecting it back in stock soon, or we are able to source an item for you.
The artificial plants are made of polyester plastic, however they have not been tested. But being plastic they do not emit any smell and only non-toxic dyes are used.
Generally there aren’t any artificial plants made out of fabric, most would have been made out of some sort of plastic.
They are made of a polyester plastic.
Our indoor plants are not designed for outdoor use. They aren’t UV Protected so will fade quickly in sunlight.
Check out are Caring for your Plants page for all information regarding potting and plant care.
Ordering & Dispatch
All our plants are delivered flat packed in a satchel or box, please be careful opening any boxes with knives or scissors so you don’t damage any leaves.
If you have a large order there will likely be packed in multiple boxes.
Small plants and pots are usually packed in with large plants and pots.
Yes we do. We’re open Tuesday to Friday 9am to 4pm for collection. We are closed on the weekends.
Of course, let us know in the notes section when checking out what you would like the card to say and we will include it with the order.
We don’t include the invoice in any orders as they are sent to customers via email.
Send us an email at hello@theplantsproject.com.au and we will confirm if we either have the quantity in stock or can get it in for you and what the timeframe would be.
We have a showroom in South Caulfield, VIC and we are open via appointment only.
Please make an appointment HERE
Design & Installation
Send a picture of the space, your requirements and anything you like the look of to hello@theplantsproject.com.au and we will offer suggestions.
Yes of course! Send through photos first so we can understand the scope and we’ll reach out to organise a time with you. For residential projects we are usually able to quote over email if pictures of the space are available.
It’s best to email us at hello@theplantsproject.com.au that way you can provide pictures of the space that we can assess and provide a more detailed recommendation. We'll call you if we have any further questions.
We offer installation on commercial or large projects. Residential installations are dependant on scope.
Of course, send us any and all information, including site photographs, floor plans, design renders and measurements to hello@theplantsproject.com.au and we’ll put together a design presentation for you with product suggestions and costs.
Shipping & Returns
No we don’t. As we use a courier service that isn’t Australia Post they are only able to deliver to residential or business addresses.
Please let us know as soon as possible and we will chase it up for you.
Please let us know as soon as possible and we will chase it up for you.
Yes we will, but please ensure this is a business that has regular office hours, like Monday to Friday 9am to 5pm or has a safe place for the parcel to be left should it be delivered outside of the office hours.
As we use an external courier service we cannot guarantee delivery dates. However if you are in Metro Melbourne we may be able to have a staff member hand deliver it for you, but this is not guaranteed.
This can happen, especially when the boxes are different sizes, please check tracking to make sure it’s still en route and allow a couple of days for the other delivery to be completed. If there is an issue with the tracking or it’s been a while between deliveries please contact us as soon as possible and we will follow up with the courier.
